TERMS AND CONDITIONS OF TICKET SALES
The following Terms and Conditions includes necessary rules for you to visit, use and to buy ticket(s) for the events in our official Website uktik By visiting or using the Website, you expressly agree to these Terms and Conditions.
It is possible that uktik make any changes at any time in these Terms and Conditions. So, please check this page of the Website from time to time to access the latest changes. In addition, for buying a ticket of an event or any other services from uktik , the conditions of the “Purchase Policy and Sales Contract” as well as “Privacy Policy” are required to be read and agreed upon.
· You hereby agree and acknowledge that you are entitled to visit, display this Website, watch the events via the Website, obtain introductory knowledge, buy tickets (or other services/products) only for your personal use and your other personal uses. Pursuant to this scope, unless authorized by uktik in writing, you hereby agree and undertake not to use the Website for any purpose and in any way other than for your personal use.
· By visiting or using the Website, you may conduct transactions on the Website only for the purposes in compliance with law. In any transaction or act you have on the Website, any legal, penal or other responsibility is attributed to you. uktik shall not directly and/or indirectly be held responsible for any and all loss suffered or to possibly be suffered by the third parties due to the activities/transactions you have conducted via the Website in contradiction with these conditions of use and/or laws or regulations.
· It is forbidden to use our Website for any prohibited or unauthorized purpose. Any kind of unauthorized and/or illegal use of the Website, including unauthorized ticket sale is forbidden and in case of such uses, necessary actions shall be carried out and all kinds of measures shall be taken and necessary legal and administrative actions shall be taken.
· You agree to indemnify any and all loss, which the third parties shall have and are caused by your unfair and illegal use of the Website including use of the Website for connecting to another Website or uploading contents or other information.
· uktik does not guarantee and undertake that the Website would operate without interruption or mistake or that specific results would be obtained by using the contents of the Website or connecting to the Website. In addition, uktik does not give any implicit or explicit guarantee to the users including fitting for purpose, uninterrupted operation, updating, functionality and accuracy. The Website and its contents are offered “as are” and “as they stand”. uktik does not guarantee either that there is no virus or infecting or harmful features/effects in the files downloaded by you from the Website. uktik may not be held responsible for losses arising out of use of Website in any case and in any way. uktik may not give any guarantee on the results expected to have arisen out of the use of the Website or use of uktik services.
· uktik may not be held responsible either for products, services, acts or negligence of Event Organizers, promoters, performers or any other third party in connection with the Website or referring to the Website.
· uktik is entitled to change at any time the Services and contents provided in the Website, to “block” the Website and prevent the third parties including the Users to access the information and contents loaded onto the system by the users and to delete such contents and information. It is possible that uktik take such actions without any prior notice or notification.
· uktik may give links or directions to third parties not under the control of uktik and other websites and/or portals, files or contents owned and operated by other third parties. uktik has no responsibility and/or commitment for the portals, websites, files and contents, accessed through the links on the websites or the services or products, accessed by means of these links.
· uktik may at any time suspend temporarily/completely or discontinue the services of the Website. uktik has no responsibility against the Users for suspension or permanent discontinuation of the services or closing the Website.
· You agree that in case of any dispute or claim related to using our Website, booking/buying tickets or any other services/products, you waive your right to take legal action and such issues will be resolved by individual arbitration and compromise.
· In case you violate these Terms and Conditions, uktik may prevent you to access or use the Website or prevent your use in the future and/or take legal action against you. }}
WHAT IS REFUND/EXCHANGE GUARANTEE AND WHY DO I NEED IT?
Sometimes we are so unlucky that we have been excited for weeks to see a concert, musical or long awaited event, and finally an unforeseen force majeure prevents us from being able to attend the event or forces us to change our plans to be able to attend the event for an alternative date. Our Refund/Exchange guarantee service gives you the peace of mind that in case this happens for any of the causes contemplated in the General Terms & Conditions of Refund/Exchange Guarantee Service mentioned in this document, you can recover the investment made at the entrances.
The General Terms & Conditions of Refund/Exchange Guarantee Service are mentioned below.
WHAT COVERAGE DOES GENERAL TERMS & CONDITIONS OF REFUND/EXCHANGE GUARANTEE SERVICE PROVIDE?
This service covers two area of Ticket Refund Guarantee Service as well as Ticket Exchange Guarantee Service with the below terms:
Ticket Refund Guarantee Service: This service protects you, the customer, against all unforeseen circumstances which will qualify you to full refund in the below scenarios:
- If an event is cancelled by the event organizer.
- If the main acts/talents of the show do not appear.
- If the event performance is delayed by more than 6 hours.
- If the event venue is changed.
- If there has been delays on customer flight travel. (Official supporting documents to be provided)
- If the customer could not attend the event due to medical reasons. (Official supporting documents to be provided)
– All claims must be submitted for review no later than 48 hours after the event Ticket date.
– Ticket processing fee is not subject to refund.
Ticket Exchange Guarantee Service: This service gives you full flexibility in situations that you decide to change your event date due to your scheduling conflict. In this Scenario, you will not be charged any fees for the exchange of date of your event based on the event’s availability.
In circumstances that you could not find a suitable replacement date to attend the event, due to non-availability of your desired ticket/seat, tickets will be non-refundable as it will not meet the Ticker Refund Guarantee Service Policy mentioned above, unless supporting documents are provided that would qualify the claim for refund.
Please note that all ticket exchange requests must be submitted no later than 48 hours to the event ticket date which you, the customer, have already purchased the ticket for.
WOULD IT BE POSSIBLE FOR ME TO CHANGE THE DATE OF MY EVENT UNDER REFUND/EXCHANGE GUARANTEE SERVICE AT NO EXTRA COST?
Yes. If you decided to attend the event/show on another date, you can reach out to our customer service team on [email protected] to assist you with ticket exchange based on the availability, no later than 48 hours to the event date you have already purchased the ticket for. Please note that if exchange requests have been made later than 48 hours to the event date you purchased the tickets for, exchange service may not be available.
CAN SOMEONE WHO HAS RECEIVED A TICKET AS A GIFT FROM A PERSON, BE ABLE TO CHANGE IT’S EVENT DATE UNDER THE REFUND/EXCHANGE GUARANTEE SERVICE?
In case you have gifted tickets to others or someone has gifted you the tickets and you would like to change the date of the event, the person who initially purchased the ticket should reach out to our customer service team on [email protected] to be able to request such change. Please note that such request shall be placed with our customer service team no later than 48 hours to the event date you have already purchased ticket for. Please note that if exchange requests have been made later than 48 hours to the event date you purchased the tickets for, exchange service may not be available.
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TICKET BOX-PARSIAN EVENTS-CELLO PRODUCTION
